On Wednesday, June 8, another Business Talk will take place at the Faculty of Business Administration between 11:00 and 12:30.
Our guest speaker Christoph Cuquemel, co-founder and CEO of fluent:cx, will give a talk on Customer Experience Management. The title of the talk is "Customer Experience (CX) – An honest reality check". Following the talk, there will be an opportunity to ask questions and discuss.
The talk will take place in a hybrid format, at the campus at Salzufer 6, 10587 Berlin in Studio 3 and via Zoom.
Below are the details for attending via ZOOM.
Click here to join the Zoom meeting.
Students across all disciplines are invited to participate in an interdisciplinary exchange. Get inspired and learn new perspectives!
This talk addresses some common misconceptions about Customer Experience Management, addresses common mistakes in CX strategies, and how Salesforce as a CRM platform can play a critical role in creating a great Customer Experience.
fluent:cx understands Customer Experience and translates its clients' business needs into Salesforce reality. The team has many years of experience in consulting companies of different sizes, on the client side, with Salesforce itself or with other providers of Customer Experience technologies. As a full-service Salesforce partner, fluent:cx therefore translates various CX strategies into fluent Salesforce. They develop the technology and select the use cases to create value for their clients, their team and their own customers.
